Internet Papineau, your 100% local high speed Internet provider, in Papineau for over 15 years

At Internet Papineau we have the freedom to do things differently. We are deploying our own high speed Internet service network that covers poorly served and unserved municipalities in the MRC Papineau region and the Ontario shore bordering the Ottawa River.

Our goal: to provide the best possible Internet access to families and businesses in our region, as well as fast, personalized and transparent service.

Having a reliable, high-speed connection in rural areas
at an affordable price is possible.

New prices

While prices are rising everywhere, we have made the choice to reduce our prices.

Price in Ontario

Due to technological complexity and associated costs in serving the Ontario riverbank region, we cannot offer the same packages as in Quebec territories. Rest assured, we are actively working to find solutions and better our offerings in your area.

RESIDENTIAL 100 GB
$49.95
/month
20 Mbps download speed?
10 Mbps upload speed?
Monthly limit: 100 GB
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Why choose Internet Papineau?

We offer service plans loaded with extras to make your life easier.

Promotions

FADOQ members get their first month of service free upon proof of membership.

F.A.Q.

Can I suspend my service during the winter?

Internet Papineau customers can suspend their account for $6.95 per month. Your service will be interrupted, and only $6.95 will be charged per month regardless of your plan.

This is a great option if you want to connect your cottage or if you are leaving on an extended trip. Simply call us the month before you want your service to be suspended and everything will be done with no administration fees. To reactivate your plan, contact us,and your service will be restored immediately.

What equipment do I need?

You must have a router. If you already have one, our technicians will be able to configure it to give you access to our network. If you do not have one, Internet Papineau can sell you a wireless model (TP-Link wr841n); it will belong to you and it cost will be added to your first invoice.

Any device able to connect to the Internet is compatible with our service.

Is it important to have a line of sight (LOS) with the distribution tower?

Yes. Our technicians will install a wireless device on your property that will connect to an access point located in one of our telecommunications towers. The device can be mounted on the edge of your roof, under an eave, on an exterior facade, or in a metal tower attached to your house, provided that it can be climbed. If such a tower is required, Internet Papineau is willing to install and rent one for you. Please check with our staff to see if a conventional installation is not possible.

Can the speed of my internet connection vary?

Each region is unique, and there may be some speed variations depending on your location. Challenges, such as mountains and dense forests obstructing the line of sight between your devices and the broadcasting tower, can influence speed performances. However, we embrace these challenges as opportunities for continuous innovation. Year after year, we achieve better performances.

During the installation visit, our team of expert technicians will assess the achievable speeds specific to your location, and you can decide if it meets your expectations before installation. This is our way of ensuring complete transparency and providing exceptional performances in the region.

My service is no longer working, what can I do?

It will be our pleasure to assist you in restoring your service. However, it should be noted that most service interruptions are due to a problem with the router. The issue can easily be solved by disconnecting the router’s power cable, waiting approximately 20 seconds, and reconnecting the power cable. This reboot process usually restores the connection. If the connection is not restored, do not take any further action, and contact our team.

Tools

Conformité aux exigences gouvernementales

Internet Papineau s’engage à résoudre tout litige relatif à sa prestation de service.

À cette fin, Internet Papineau a instauré un processus de résolution des plaintes.
Tout client ayant grief quant à son service peut en tout temps communiquer avec notre personnel afin de résoudre rapidement celui-ci.

Si vous croyez qu’Internet Papineau est en défaut de son entente de service ou des conventions établies par le Conseil de Radiodiffusion et Télécommunications du Canada, notre personnel administratif traitera votre demande.

Contactez-nous au 819-506-2110, au poste 1, nous déterminerons la nature de votre préoccupation et proposerons une résolution à celle-ci.

Si votre plainte demeure irrésolue, nous la soumettrons à notre comité de résolution des plaintes, lequel est composé d’un collège de gestionnaires de l’organisation. Un délégué vous recontactera promptement pour vous informer de la décision rendue.

En cas d’insatisfaction suivant ce processus, Internet Papineau invite le plaintif ou la plaintive à entrer en contact avec la Commission des Plaintes Relatives aux Services de Télécom-Télévision.

« Commission des plaintes relatives aux service de télécom-télévision (CPRST)Commission des plaintes relatives aux services de télécom-télévision (CPRST) La CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers au sujet de leurs services de télécom et de télé et les plaintes des petites entreprises au sujet de leur services de télécom, et ce gratuitement. Si vous avez une plainte au sujet de vos services téléphoniques, d’internet ou de télé, vous devez d’abord tenter de la régler directement avec votre fournisseur de services. Si vous l’avez fait et que vous n’êtes pas parvenu à régler la plainte de manière satisfaisante, la CPRST pourrait vous aider. »

Pour en savoir davantage sur la CPRST, vous pouvez consulter son site Web à www.ccts-cprst.ca, ou composer le numéro sans frais 1-888-221-1687.